Frequently Asked Questions
Company & Factory
Q: How long have you been in business?
A: We have over 20 years of experience in the electrical equipment and cable support industry.
Q: How large is your manufacturing facility?
A: Our manufacturing facility covers approximately 28,061 m² and is supported by around 150 employees.
Q: Do you have your own R&D team?
A: Yes. We have an in-house R&D team that supports product development, technical optimization, and customized project requirements.
Q: Do you have experience working with major global companies?
A: Yes. We have experience supporting projects and customers with international business requirements.
Q: Do you comply with environmental regulations?
A: Yes. Our production and operations comply with applicable environmental regulations and management requirements.
Product & Customization
Q: Do you provide OEM and ODM services?
A: Yes. We support both OEM and ODM services, including customized manufacturing and private-label production.
Q: Can you manufacture products according to our drawings or samples?
A: Yes. We can manufacture according to customer drawings, technical specifications, or physical samples.
Q: Do you have a minimum order quantity (MOQ)?
A: We do not apply a fixed MOQ. Order quantities can be discussed based on the product type and project requirements.
Q: Can you provide samples before mass production?
A: Yes. Samples or prototypes can be provided for evaluation before mass production.
Q: How long does custom sample development take?
A: The development time depends on the product design, specifications, materials, and customization requirements.
Q: Do you provide free samples?
A: Free samples may be available depending on the product and project requirements.
Q: Can different models or specifications be combined in one order?
A: Yes. Mixed models or specifications can be arranged according to actual purchasing requirements.
Quality Assurance & Service
Q: How do you control product quality?
A: Our products are manufactured in accordance with applicable quality management standards, product certification requirements, and relevant regulations. Quality control is implemented throughout the production process.
Q: Do you perform inspection before packing?
A: Yes. Products undergo 100% inspection before packing to help ensure they meet the required specifications and quality standards.
Q: Do you accept third-party inspections?
A: Yes. Third-party inspection can be arranged upon request.
Q: What services do you provide before, during, and after an order?
A: Before sales, we provide technical consultation, product selection, quotation support, and tender assistance. During production, we coordinate drawing confirmation, manufacturing schedules, factory inspection, shipment, and installation-related technical support. After delivery, we provide installation and commissioning guidance, quality issue handling, troubleshooting support, and ongoing technical and maintenance assistance.
Q: Do you have dedicated after-sales support?
A: Yes. We have dedicated personnel responsible for after-sales service and technical support.
Q: What happens if the goods are damaged during delivery?
A: We will assess the actual condition and provide appropriate repair guidance or replacement for the affected items.
Q: Do you provide a warranty?
A: Yes. Depending on the product and project requirements, warranty coverage of up to 6 years may be available.
Production & Delivery
Q: What is the lead time for standard products?
A: Lead time depends on the product model, specifications, order quantity, and production schedule.
Q: What is the lead time for customized products?
A: Customized product lead times are determined according to the product design, specifications, quantity, and manufacturing requirements.
Q: What is your monthly production capacity?
A: Our monthly production capacity is approximately 1,250 tons.
Q: How do you ensure on-time delivery?
A: We develop dedicated production plans for each order, closely monitor key manufacturing stages, coordinate raw material preparation in advance, track production progress, and plan logistics with sufficient lead time to support reliable delivery.
Q: Will I receive production updates?
A: Yes. We can provide production progress updates, including photos and videos, during the manufacturing process.
Q: Are repeat orders processed faster?
A: In many cases, yes. Repeat orders can generally be processed more efficiently because product specifications and production requirements have already been confirmed.
Payment, Shipping & Packaging
Q: Which Incoterms do you support?
A: We support commonly used international trade terms including EXW, FOB, CIF, DDU, and DDP.
Q: What are your standard payment terms?
A: Common payment options include 30% deposit with 70% balance before shipment, or 50% deposit with 50% balance before shipment.
Q: What are the payment terms for customized products?
A: Customized orders generally follow the same payment options: 30% deposit and 70% balance before shipment, or 50% deposit and 50% balance before shipment.
Q: Do you offer discounts for large-volume orders?
A: Yes. Pricing and discounts can be discussed based on order quantity and project requirements.
Q: Which currencies do you accept?
A: We accept USD, EUR, and GBP.
Q: How are products packed for international shipping?
A: Products are packed according to standard export requirements. Customized packaging can also be provided based on customer requirements.